If not, please contact our customer service at: After opening the launcher, the launcher's main menu displays incorrectly. If you are, disable your integrated graphics card before restarting the launcher.

If you have followed the above instructions but are still unable to solve the issues you have, please check if you are using a discrete graphics card and an integrated graphics card simultaneously. Then go to the Microsoft official website to download and install the latest 'VC_redist.圆4.exe,' and restart the game. (2) Search for the 'vcredist2013_圆4.exe' file in the launcher directory and double-click it to install. If so, send the dump file and log file to our customer service at: If the dump file has not been created, send the log file to the aforementioned email address. Check if a dump file has been created in the launcher directory. Q2: Clicking the launcher produces no response.Ī2: (1) You can try to run it by clicking the 'launcher.exe' file in the game directory. You can check it in: 'Start' > 'Control Panel' > 'System and Security' > 'System.' PS: If you are using Windows 7, you must at least be running the Windows 7 Service Pack 1 version to play the game. You may also experience black screens and unresponsiveness. If your specifications are too low, you may be unable to install or launch the game. Q1: When I open the launcher or launch the game, I get the following error: 'The version of this file is not compatible with the version of Windows you're running.'Ī1: Please confirm that your Windows operating system fulfills the system compatibility requirements. Graphics Card: NVIDIA® GeForce® GT 1030 or betterĬommon Issues With Installing, Opening, and Updating the Launcher Storage Space: 35 GB of available storage space Graphics Card: NVIDIA® GeForce® GTX 1060 6GB or better Operating Systems: Windows 7 SP1 64-bit, Windows 8.1 64-bit, or Windows 10 64-bit (Windows 10 dev builds are not currently supported) We have carefully reviewed and summarized everyone's questions and now, we would like to address them one by one. Since Genshin Impact's open beta, our team has received a great deal of feedback about downloading and updating the launcher.

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